Shipping policy

Shipping Policy

1. Order Processing Time

• All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. How Do I Check the Status of My Order?

• When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
  

3. Lost or Stolen Packages

• We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please contact the shipping carrier to file a claim.
• If you have any questions or need further assistance, please contact our customer support at cerrotorreusa@gmail.com.

Feel free to adjust the placeholders and specific details to better fit your store’s policies and procedures.